Welcome to the farm toy store!

Delivery Advice

Select your item, select 'Add to Cart' to add it to the basket, enter your postcode in the 'Estimate Shipping' box and the delivery cost will be shown for your order.

UK delivery costs usually range from £3.99 to £7.00 depending on the weight and size of the consignment.

We don't charge extra for delivery to Scottish Highlands, Channel Islands or Northern Ireland but it usually takes longer to deliver there as you will probably know if you live there.

The cost of delivery by Courier depends on your location, you can enter your postcode in the shopping cart section and based on your selected products and postcode area will provide a carriage cost for you.

Orders are usually despatched by the next working day.  You will be sent an email after your order is despatched.

UK Mainland orders that are specified for standard Delivery are usually delivered in 2 - 3 working days after despatch.

Deliveries to UK Highlands and Islands are usually delivered in 1 - 2 weeks after despatch.

Deliveries to the Republic of Ireland are more expensive as they are classed as International deliveries but we do have the facility to deliver to Ireland.  When you select and add the products you require and when you get to the either the basket or checkout page change the Country from United Kingdom to Ireland to provide shipping options.


Damaged or faulty items

If you receive an item that is damaged / faulty / missing parts / etc. please contact us within 14 days of delivery quoting your order number.

We will supply any missing parts or, when necessary, a completely new identical product.

We will require a photo to be emailed to us as proof of damage. Occasionally, the faulty item may need to be returned to us. We normally supply a free returns label for this. When it is not clear whether a product is faulty or not, we will ask you to return the product to us yourself so that we can examine it.

Returning your unwanted items for a refund

We happy to refund any item that is returned in a fully re-saleable condition within 28 days of delivery. You can return your unopened / unwanted item for a refund, quoting your order number, to the following address:

Farm Toy Store
19 Calla Drive

Send us your return using an insured or trackable shipper that is most convenient for you. We recommend you obtain proof of postage from your Courier/Post Office. All returns must be securely packaged to avoid any damage in return transit using the original packaging or a new box if the original was damaged.  Return shipping for unwanted items is at your own expense.

If the unwanted item is returned damaged or otherwise not re-sellable as new we may not be able to offer you a refund.  If we were running a free delivery promotion at the time of your consigment and the returned item takes the order value below the required threshold for free delivery, the refund will automatically deduct the original shipping cost from your refund.

If your order is late

We are not able to refund your standard delivery shipping if your order is late, unless your order is 15 days or more late to the UK (longer to non-UK addresses), in which case the order is then classified as 'lost' and we can refund your entire order if you request us to do this.

We can refund your express shipping charge if your order is late and you contact us requesting this express shipping refund. However, we can not refund express orders themselves if they are late. If your express order is late and you no longer want it, you are welcome to return the order to us but the return shipping is at your own expense.

If for any reason you need to get in contact with us about your order, don’t hesitate to Contact Us.